Hey there! At Horopeak, we’re not just another faceless online store—we’re a small team of passionate folks who genuinely care about your experience. Ever emailed us and got a reply signed by our founder, Alex? That’s no bot. Alex still personally answers customer emails with his signature "Keep exploring!" because, well, that’s how we roll.
Honestly, we’ve built this brand on real conversations. Remember that time a customer suggested we stock eco-friendly packaging? We made the switch within a month—because listening isn’t just polite, it’s smart business. Got feedback? A question? Or just want to chat about that perfect gear for your next adventure? We’re all ears.
P.S. Prefer writing? Our contact form’s just a click away. But fair warning: Alex might still sneak in a handwritten thank-you note with your next order if your message makes him smile.
Let’s be real—some stores make contacting them feel like solving a puzzle. Not us. Whether it’s a sizing question ("Will these hiking boots fit my wide feet?") or a custom request ("Can you source this rare camping gear?"), we treat every message like it’s from an old friend. Because in this digital age, shouldn’t shopping still feel human?
"I emailed about a damaged item at midnight and had a replacement tracking number by breakfast. These guys get it." — Jamie R., repeat customer since 2021
